Privacy Policy
At Picnic and Play, we value the privacy of our customers and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data in compliance with relevant privacy laws.
1. Information We Collect
We collect personal information from you when you engage with Picnic and Play, including but not limited to:
Contact details: Full name, phone number, email address.
Booking information: Details related to your session bookings and safe participation in our events.
Payment information: Financial details provided for transactions (processed securely through third-party payment providers).
Children's information: The age of your child may be collected to ensure age-appropriate activities.
2. How We Use Your Information
We use the information collected for the following purposes:
Processing bookings and payments: To confirm your bookings, communicate with you about your sessions, and facilitate secure payment.
Communication: To send you updates, notifications, and reminders about your bookings or upcoming events.
Service improvement: To enhance our services and improve the experience we provide based on feedback and participation data.
Marketing (with your consent): To send you promotional material about upcoming sessions or events. You can opt out of marketing communications at any time.
3. How We Protect Your Information
We implement various security measures to safeguard your personal information:
Personal data is stored securely in our booking system and only accessible to authorized personnel.
Payment information is processed through secure third-party payment providers. We do not store your credit card or bank details on our systems.
We take reasonable precautions to protect personal information from unauthorized access, alteration, or disclosure.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following instances:
Service providers: We may share your information with third-party service providers who help us operate our business (such as payment processors).
Legal requirements: We may disclose your personal information if required by law or in response to a valid legal request.
5. Cookies and Website Data
If you visit our website, we may collect certain non-personal information automatically, such as your IP address, browser type, and pages visited, through the use of cookies and other tracking technologies. You can control your cookie preferences through your browser settings.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once your data is no longer needed, we securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal information:
Access and correction: You can request access to the personal data we hold about you and request corrections if the information is inaccurate.
Deletion: You may request that we delete your personal information, subject to any legal obligations that require us to retain certain data.
Opting out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
8. Children's Privacy
We take special care to protect the privacy of children who participate in our sessions. Personal information of children is only collected with the consent of their parent or guardian and is used solely for the purposes of providing age-appropriate services.
9. Updates to this Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on our website, and significant updates will be communicated to you via email or other appropriate channels. Last update 16/10/2024.
10. Contact Us
If you have any questions or concerns about this privacy policy or how your personal information is handled, please contact us at hello@picnicandplay.com.au